Returns & Exchanges

At BMC Switzerland AG, we are committed to your peak performance; if your gear isn't the perfect fit, you can return unused items within 30 days for a full refund. Our streamlined process ensures you get back to the ride as quickly as possible with minimal downtime.

1

Initiate Your Return

Log in to your BMC customer account and navigate to your order history to select the items you wish to return and generate a unique Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack your items in their original BMC packaging, ensuring all tags, manuals, and components are included to qualify for a full refund.

3

Ship Your Gear

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, keeping a copy of your tracking number for reference.

4

Inspection and Refund

Once our technicians verify the condition of your return at our facility, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing